Agreement

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our Privacy Policy govern Love Connect Australia Pty Ltd is relationship with you in relation to this website and other services.

You must be over 18 years of age to enter and use the Love Connect Australia Pty Ltd website and/or Introductory Services.
The term Love Connect Australia Pty Ltd or us or we or our or "company" refers to the owner of the website whose registered office is Suite 11, Level 3, 3 Alison Street, Surfers Paradise, Gold Coast, Queensland 4217 (ABN. 44 132 240 978). The term you are refers to the user or viewer of our website and services. The term "member" refers to the user or viewer who has a contractual agreement with us.

The terms "Introduction Agreement" and "Pre-contractual Disclosure Statement" are legal documents in which all Licensed Introduction Agencies have to present clients prior to joining their services. Love Connect Australia Pty Ltd is a licensed introduction agency (LIC. 3250478) PROUDLY operating under the governance of Queensland Office of Fair Trading.

For the reason that we may change our Terms and Conditions at any time, you are responsible for regularly reviewing our Terms and Conditions.

If you object to any changes to our Terms and Conditions, discontinue your use with our website and services. Or if you become dissatisfied with your membership with us, please refer to your Introduction Agreement and Pre-contractual Disclosure Statement for the terms and conditions of your contract.

It is important that you understand all of the Terms and Conditions and the Privacy Statement which relate to your use of our website and/or services - If you have any questions, please contact us at info@loveconnect.com.au or call 1300 775 683.

Terms and Conditions

Services


You may become a member with Love Connect Australia Pty Ltd at a price negotiated by you and Love Connect Australia Pty Ltd which is stipulated in the Introduction Agreement and Pre-contractual Disclosure Statement.

Upon joining with Love Connect Australia Pty Ltd, you must provide us with accurate information as requested. You are responsible for informing us of any changes as soon as possible.

As a member you will have the opportunity to meet other members of Love Connect Australia Pty Ltd for the purpose of a relationship beginning with friendship. Love Connect Australia Pty Ltd does not provide any other services other than that of a Licensed Introduction Agent. For more information on this policy, please refer to the Introductions Agents Act 2001.

From time to time, other members of Love Connect Australia Pty Ltd will pay different prices dependant on current promotions and/or demand for clients for introductory purposes.

We reserve the right to change or discontinue any Love Connect Australia Pty Ltd service in whole or in part any time.

You are not permitted to transfer any services or features purchased by you to any other person.

As a member, you will also have the ability to purchase more membership time and/or upgrade to a different membership with more features.

From time to time a member of staff from Love Connect Australia Pty Ltd will contact you during and after your membership time for customer service and quality control purposes. If you do not wish to be contacted, then contact our office via email, telephone or letter (address available on Contact page). Further, if you wish to change the method of communication then notify our office and we will endeavour to make the changes accordingly. Please note membership levels have different communication methods as stipulated in the Introduction Agreement and Pre-contractual Disclosure Statement.

All pricing details are available upon request and are listed in the Introduction Agreement and Pre-contractual Disclosure Statement. We accept payment by Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or Bank Transfers are all acceptable methods of payment. A service charge will incur if you choose to pay by Credit Card.

In the event of unusual activity, we reserve the right to temporarily or permanently suspend payment via your credit card and contact you, your bank or any other relevant third party to report such unusual activity.

Members Profile


Our website profile page is only accessible to members that have purchased a membership that includes a profile username and password. This profile section only allows other members that have this membership type to view other profiles.

Where we allow you to submit personal information and photos for your personal profile page, you warrant that all content is not unlawful, complies with any other policy we publish and it contains true and correct information to represent yourself, such as name, age and a recent photograph.

We may edit a personal profile for any reason that we deem as appropriate. Furthermore, we may in our absolute discretion refuse, suspend or cancel the publication of a personal profile.

Memberships and Fees


If you choose to purchase a paid membership such as Basic, Bronze, Silver, Gold, Platinum and VIP Membership, then you must pay the current fee as set out in the Introduction Agreement and Pre-contractual Disclosure Statement.

We offer the following membership types to suite your requirements:

Free Trial Memberships are provided only by the Relationship Consultant. You may use this for the duration stipulated in the Introduction Agreement and Pre-contractual Disclosure Statement. A Free Trial Membership does not entitle you to use some features that paying members (Basic, Bronze, Silver, Gold, Platinum and VIP) have access to.

Basic, Bronze, Silver, Gold, Platinum and VIP Membership types require the payment of a fee set out in the Introduction Agreement and Pre-contractual Disclosure Statement. These memberships provide a different range of services outlined in the Introduction Agreement and Pre-contractual Disclosure Statement. All memberships are for a limited period of time also outlined in the Introduction Agreement and Pre-contractual Disclosure Statement.

Complaints Policy


Any complaints must be received in writing and addressed "Attention the Manager". A written response will be forwarded no later than 21 days from the Agents receipt of the letter.

Refunds Policy


The customer and Love Connect Australia Pty Ltd herby jointly acknowledge and warrant that refunds will only be granted in the following circumstances:

(a) Love Connect Australia Pty Ltd is in breach or any fundamental provision of the Fair Trading Act 1989 (Queensland) or the Introduction Agents Act 2001 (Queensland) and such legislation provides for the refund of the customers money in such circumstances. Refunds would be issued within 21 days after receiving notice.
(b) Love Connect Australia Pty Ltd is in breach of fundamental term of the Contract herein, and as such the customer is lawfully entitled to demand such refunds in part or whole for such breach.
(c) Deposits would be refunded, less the amount of no more than $50, will be issued within 7 days of the Agent receiving a signed cooling off period notice.

Clients Obligations


The customer understands that it is the responsibility of the customer to request introductions and participate in the customer's membership as stipulated in the Introduction Agreement and Pre-contractual Disclosure Statement.

The customer accepts that there is no limit to the number of clients of the opposite sex that the customer may be introduced to more than once before a suitable partner is discovered.

The customer understands that we are introducing you with other members based on the information you give us.

The customer understands that upon accepting to meet another member, you are responsible for the outcome of the introduction.

Security


Love Connect Australia Pty Ltd has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

However, you are responsible for maintaining the confidentiality and security of your login and password. You are wholly responsible for all activities that occur under your login and password.

You agree to immediately notify us of any unauthorised use of your login or password. We may at any time request a form of identification to verify your identity.
Please note that should any material theft occur from Love Connect Australia Pty Ltd members and/or website users from any person, we will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

We have no obligation to monitor any member's use of the Love Connect Australia Pty Ltd website. However, we reserve the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, legal requirement, police investigation or governmental request.